Digital Refund Policy

Electronic digital products

Velora E-Guides, handbooks and Starter Kits are digital products supplied electronically. No physical book is shipped unless the relevant product page expressly states otherwise.

Immediate supply

Digital products are intended to be made available immediately after successful purchase. Under UK distance-selling rules, a customer's 14-day cancellation right for digital content can be lost when the customer expressly agrees to immediate supply and confirms that they understand the cancellation right will be lost once supply begins.

Change of mind

Where those requirements have been met and digital supply has begun, Velora does not provide refunds simply because the customer changes their mind, no longer wants the product or has downloaded/accessed it and later decides it is not suitable.

Faulty or misdescribed digital content

Nothing in this policy removes rights that cannot lawfully be excluded. If digital content is faulty, materially not as described or otherwise does not conform to the contract, please contact us so the issue can be reviewed and the appropriate legal remedy considered.

Access problems

If you paid successfully but cannot access your digital purchase, contact enquiries@theveloralab.co.uk using the email address connected with the order and include enough information for the purchase to be identified.

Before purchasing

Please read the product description carefully before checkout, including the product format, contents, page count and compatibility information where relevant. If you are unsure whether a product is right for you, contact us before purchasing.